North American’s principal business is providing management and charter management services to aircraft owners wishing to conduct worldwide operations with all types of aircraft.
With a fully qualified team of experts on staff, we feel we are uniquely qualified to offer the very best in aircraft management. North American’s business and operating philosophies are unique. We feel it is important to clearly identify for our potential clients exactly how North American differentiates itself in the marketplace. Our “Benefits” section outlines these differences and our business philosophy in more detail. Further, this proposal is organized to provide detailed information about North American’s operating standards, hiring practices, personnel, and services by department.
North American is the right choice for your organization because:
- Our industry wide recognized international flight planning and operational expertise and our well known record for over two decades of safe operations.
- Our many years of in-depth experience operating and maintaining Bombardier, Gulfstream, Falcon and other aircraft.
- Our extensive experience with ensuring cost effective operation of corporate aircraft.
- Our unique, written commitment to pass through all expenses directly, acting as our client’s advocate in every management decision we make.
The following in depth look at North American Air Charter is provided to anticipate as many of your questions as possible. This can never replace a personal discussion about our organization and your requirements. We appreciate the opportunity to present North American’s advantages directly to you.
North American is a true leader in utilizing business aircraft for global travel. We have operated long-range aircraft on each of the world’s continents with a high level of safety, and we continue to safely fly to hundreds of international cities each year. Flexible Operations North American can operate aircraft based world wide. We currently have client aircraft located at many different airports. Our size and independent nature allow us to quickly respond to changing client needs. Experienced Satellite Base Operations North American’s operating culture is based on a corporate flight department structured to meet FAA Part 135 standards. The National Business Aviation Association, National Transportation Association, and the FAA agree that the turbine powered, Part 135 aircraft operation has the best safety record of any flying constituency, including commercial travel. Corporate Flight Department Structure North American manages aircraft in numerous locations. Our methodology of off-site management has proven itself extremely effective. We set solid performance standards and provide professional over-site of dedicated professionals who maintain front line communication with our clients.
North American provides expertise for sound aircraft ownership decisions, contract negotiation with suppliers or manufacturers, bids for equipment, maintenance or any other aspect of aircraft management, which we proactively handle on a daily basis.
We make recommendations to our clients based on collecting and presenting all the information necessary for our clients to make informed business decisions about their aircraft. Asset management is an integral part of our business.
North American invests in its employees through direct training. We provide our employees with opportunities and exceptional benefit programs. The experience they bring to our clients is immeasurable. North American carefully selects pilot candidates and presents them for the client’s approval.
Our pilots must meet standards of experience and professionalism, as well as exhibit the appropriate attitude and aptitudes that make them successful as corporate pilots. Rigorous training, both in flight simulators and at North American facilities, insures that their skills are honed to the highest industry standards. A series of internal checks and balances and regular evaluations constantly ensures that their skills are up to date.
North American pilots serve at our client’s pleasure, but are employees of North American. North American employs some of the most highly qualified pilots in the industry. Our average captain has over 10 years experience, often encompassing both military and civilian flying, and our flight and maintenance crews have achieved an admirable safety record over the past 20 years.
During that time we have flown many millions of miles, to nearly every country in the world while achieving a 99.75% dispatch reliability rate with an excellent safety record. These results are a testament to the caliber of employee we assign to our client’s aircraft.
North American accomplishes maintenance on our client aircraft in one of several ways, depending on what is the most practical, safe, and cost effective. In our typical arrangement, we will assign one maintenance crew chief to your aircraft. This technician will be qualified to work directly on your aircraft and will conduct the majority of required maintenance himself. One of his primary responsibilities will be to aggressively pursue any warranty issues. For heavier inspections, your crew chief will obtain three bids from qualified maintenance agencies and, working with North American’s director of maintenance, choose the best bid in terms of quality, down time, schedule, and price.
The crew chief will accompany the aircraft to the winning facility and supervise the work, representing your interests. North American Air Charter is co-located with a Part 145 Certified Repair Station, NAAC Maintenance. As a result, we have the ability to perform maintenance on numerous types of aircraft on a commercial or private basis in our hangar, or at outlying airports with NAAC mobile repair shop. The organizational structure, checks and balances, and inspection criteria set forth by the FAA for this authorization benefits our clients with maintenance performed to the highest FAA standards, and under FAA supervision.